Getting Started

If you are experiencing a mental health emergency between 8 a.m. to 5 p.m. please call 919.515.2423. For after-hours mental health emergencies, call 919.515.2423 and select option #2 to speak with an on-call counselor. In the case of a life-threatening emergency, call 911.

The Counseling Center now has virtual access and online scheduling to initiate services. The Counseling Center is operating in a hybrid delivery model offering mental health services via telehealth and in person. For latest COVID-19 updates, please visit Counseling Center and COVID-19.

If you are NEW to the Counseling Center please follow the steps outlined below:

Complete paperwork

  • Navigate to
    • Please be aware that the Counseling Center’s forms are not optimized for mobile phones. It is recommended that you use a personal computer or laptop.

Select preferred option for triage paperwork

  • Select your preferred option:
    • 1a – Triage Paperwork to be seen today” to initiate all of your paperwork online and that you would like to be seen as soon as possible.
    • 1b – Triage Paperwork to schedule an appointment” to initiate all of your paperwork online then be given an option to select an appointment time for your triage appointment within the next 5 business days. If no appointments are available, you will have the opportunity to still select to be seen today.
    • Try to complete all six forms within the hour you begin. The paperwork usually takes about 15 minutes to complete.
    • If you start the paperwork and are unable to finish it or need any assistance with completing the paperwork, please contact us immediately.

Triage: See triage today or schedule a triage appointment

  • After the forms are complete, you can choose to join the Counseling Center’s virtual waiting room to be seen by the next available triage clinician or to schedule a virtual triage appointment to be seen at another time.
    • If interested in being seen by the next available triage clinician, please check your email for the Zoom link to the virtual waiting room.
    • If there are no appointments available to schedule, please join the Zoom link to the virtual waiting room once you have completed the paperwork.
    • If you have scheduled an appointment, you can use the same link from the email to join your appointment at your scheduled time and your clinician will send you the link again the day of your appointment.

Preparing for your triage appointment

  • During your meeting, you and the triage clinician will discuss your concerns and create a plan to address your current needs following the Counseling Center’s Stepped Care Model. Please be sure you are in a private location for this meeting. It usually takes anywhere between 20 minutes and an hour.

Please note:

  • The link to the paperwork is turned off at 4 p.m. and you will not be able to access the forms until it is turned back on at 8 a.m. the next business day (Monday to Friday).
  • If you do not complete your paperwork the same day you started it, you will be contacted by email the next business day with instructions on the remaining forms you still need to complete. In some cases, a clinician may reach out to you the same day. 
  • Be aware that there are embedded clinicians in Athletics, Advanced Analytics and the College of Veterinary Medicine. If you are a student in these programs you may choose to reach out directly to the embedded clinician with your program.

Making a follow-up appointment

If you’ve been seen by your counselor recently and need to schedule a follow-up appointment, please call us at 919.515.2423.

Rescheduling or canceling your appointment

To reschedule an appointment, please call us at 919.515.2423. You may cancel an appointment by completing the appointment cancellation online form, but you’ll need to call during office hours to reschedule. Please note you must cancel at least 24 hours in advance to avoid a $25 “no-show/late cancellation” charge.

If you’re having a mental health emergency

If you or someone you know needs immediate help, a counselor is always available. Emergency services can be accessed 24 hours per day, 365 days per year. If you’re experiencing a mental health crisis and need immediate help, you don’t need an appointment to see us.

  • For emergencies that are within regular business hours (Monday through Friday from 8:00 am to 5:00 pm)
    • Please call us at 919.515.2423. We will work you in during regular business hours.
  • For after regular business hours
    • Please contact our on-call counselor by calling 919.515.2423 and select option 2.

The following crisis resources can be utilized by both NC State students and non-students:

  • Emergency Medical Services – 911, or visit the nearest hospital emergency room
  • National Suicide Prevention Lifeline (24/7) – 1-800-273-TALK (8255) or for online chat
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline (Monday through Friday, 8am to 8pm ET) – 1-877-SAMHSA (726-4727)
  • National Sexual Assault Hotline (24/7) – 1-800-656-HOPE (4673)
  • National Domestic Violence Hotline (24/7) – 1-800-799 SAFE (7233) or 1-800-787 3224 (TTY)
  • National Eating Disorders Association Helpline (Monday through Thursday, 9am to 9pm EST; Friday, 9am to 5pm ET; excluding holidays)- 1-800-931-2237
  • IMAlive – for online chat

Additional local resources can be accessed through the following link: Wake County Crisis & Assessment Local Resources

The above resources are not affiliated with, nor endorsed by the NC State Counseling Center.

Academic Services

Academic Services are available to assist students with academic issues such as:

For Fall 2022 academic hours are virtual and during the following times:

  • Monday: 10 a.m. – 2 p.m.
  • Wednesday: 10 a.m. – 2 p.m.
  • Friday: 10 a.m. – 2 p.m.

Students can call 919.515.2423 to initiate academic services.

You’re able to complete retroactive withdrawal paperwork at the Counseling Center at any time (even if it’s not during academic walk-in hours), but your academic request may take longer to process. You may also fax your retroactive withdrawal request using the forms on our website.