If you are experiencing a mental health emergency between 8 a.m. to 5 p.m. please call 919.515.2423. For after-hours mental health emergencies, call 919.515.2423 and select option #2 to speak with an on-call counselor. In the case of a life-threatening emergency, call 911.

The Counseling Center now has virtual access and online scheduling to initiate services. The Counseling Center is operating in a hybrid delivery model offering mental health services via telehealth and in person. For latest COVID-19 updates, please visit Counseling Center and COVID-19.

If you are NEW to the Counseling Center please follow the steps outlined below:

Complete paperwork

• Navigate to go.ncsu.edu/cou-intake
  • Please be aware that the Counseling Center’s forms are not optimized for mobile phones. It is recommended that you use a personal computer or laptop.

Select preferred option for triage paperwork

• Select your preferred option:
  • “1a – Triage Paperwork to be seen today” to initiate all of your paperwork online and that you would like to be seen as soon as possible.
  • “1b – Triage Paperwork to schedule an appointment” to initiate all of your paperwork online then be given an option to select an appointment time for your triage appointment within the next 5 business days. If no appointments are available, you will have the opportunity to still select to be seen today.
  • Try to complete all six forms within the hour you begin. The paperwork usually takes about 15 minutes to complete.
  • If you start the paperwork and are unable to finish it or need any assistance with completing the paperwork, please contact us immediately.

Triage: See triage today or schedule a triage appointment

• After the forms are complete, you can choose to join the Counseling Center’s virtual waiting room to be seen by the next available triage clinician or to schedule a virtual triage appointment to be seen at another time.
  • If interested in being seen by the next available triage clinician, please check your email for the Zoom link to the virtual waiting room.
  • If there are no appointments available to schedule, please join the Zoom link to the virtual waiting room once you have completed the paperwork.
  • If you have scheduled an appointment, you can use the same link from the email to join your appointment at your scheduled time and your clinician will send you the link again the day of your appointment.

Preparing for your triage appointment

• During your meeting, you and the triage clinician will discuss your concerns and create a plan to address your current needs following the Counseling Center’s Stepped Care Model. Please be sure you are in a private location for this meeting. It usually takes anywhere between 20 minutes and an hour.

Please note:

• The link to the paperwork is turned off at 4 p.m. and you will not be able to access the forms until it is turned back on at 8 a.m. the next business day (Monday to Friday).
• If you do not complete your paperwork the same day you started it, you will be contacted by email the next business day with instructions on the remaining forms you still need to complete. In some cases, a clinician may reach out to you the same day. 
• Be aware that there are embedded clinicians in Athletics, Advanced Analytics and the College of Veterinary Medicine. If you are a student in these programs you may choose to reach out directly to the embedded clinician with your program.