Getting Started

Outlining Telehealth

  • All services will be available remotely by phone or a secure video conferencing platform.
  • The Center will not be open for walk-ins or face-to-face meetings with students.
  • Any option for in-person services is reserved for significant mental health emergencies only and will be determined on a case by case basis by first contacting the Center by calling 919.515.2423.

Initiating services

The Counseling Center offers a variety of services for NC State students. The Counseling Center will remain available to students this Fall by calling 919.515.2423

  • To get started at the Counseling Center, please call the Center during Access Hours
    • Access Hours: Monday – Friday between 9:00 a.m. and 3:00 p.m. (11:00 a.m. to 3:00 p.m. on Wednesdays).
  • For counseling emergencies during office hours (Monday ­– Friday, 8:00 a.m. to 5:00 p.m., excluding University holidays), please call the Counseling Center
  • For after-hours emergencies, please call 919.515.2423, and select option 2, which will bring you to the counselor on-call.

Whether it’s your first appointment or it’s been awhile since you have seen a counselor, please call the Counseling Center Monday – Friday between 9:00 a.m. and 3:00 p.m. (11:00 a.m. to 3:00 p.m. on Wednesdays).

What to expect

  • The front office staff will ask each student for their student ID number, current physical address, email address, phone number and permission to contact the student by email and phone.
  • After obtaining this information, the student will be sent an email with a link for the paperwork they will need to fill out before talking to a triage counselor. The student will be asked to call the Center back when they have finished filling out the paperwork.
  • When the student has finished the paperwork and calls back, they will join a Zoom waiting room and meet with the next available triage counselor.
  • The triage counselor will assess the student’s needs and determine appropriate services. The Counseling Center utilizes a stepped care approach to connect students with services. To learn more about our stepped care model and the services we offer please visit Services
  • Students who call seeking to initiate services after Access Hours end at 3 pm will be briefly screened by a triage counselor and asked to reinitiate the triage process during Access Hours the next business day.

Making a follow-up appointment

If you’ve been seen by your counselor recently and need to schedule a follow-up appointment, please call us at 919.515.2423.

Rescheduling or canceling your appointment

To reschedule an appointment, please call us at 919.515.2423. You may cancel an appointment by completing the appointment cancellation online form, but you’ll need to call during office hours to reschedule. Please note you must cancel at least 24 hours in advance to avoid a $25 “no-show/late cancellation” charge.

If you’re having a mental health emergency

If you or someone you know needs immediate help, a counselor is always available. Emergency services can be accessed 24 hours per day, 365 days per year. If you’re experiencing a mental health crisis and need immediate help, you don’t need an appointment to see us.

  • For emergencies that are within regular business hours (Monday through Friday from 8:00 am to 5:00 pm)
    • Please call us at 919.515.2423. We will work you in during regular business hours.
  • For after regular business hours
    • Please contact our on-call counselor by calling 919.515.2423 and select option 2.

The following crisis resources can be utilized by both NC State students and non-students:

  • Emergency Medical Services – 911, or visit the nearest hospital emergency room
  • National Suicide Prevention Lifeline (24/7) – 1-800-273-TALK (8255) or https://suicidepreventionlifeline.org/chat/ for online chat
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline (Monday through Friday, 8am to 8pm ET) – 1-877-SAMHSA (726-4727)
  • National Sexual Assault Hotline (24/7) – 1-800-656-HOPE (4673)
  • National Domestic Violence Hotline (24/7) – 1-800-799 SAFE (7233) or 1-800-787 3224 (TTY)
  • National Eating Disorders Association Helpline (Monday through Thursday, 9am to 9pm EST; Friday, 9am to 5pm ET; excluding holidays)- 1-800-931-2237
  • IMAlive – https://www.imalive.org/ for online chat

Additional local resources can be accessed through the following link: Wake County Crisis & Assessment Local Resources

The above resources are not affiliated with, nor endorsed by the NC State Counseling Center.

Academic “Walk-In” Services

Academic walk-in services are available to assist students with academic issues such as:

  • Retroactive withdrawal (dropping all classes from a previous semester)
  • Late course drop or drop below full-time (dropping one or more but not all classes)
  • Letter of support (for professor, financial aid office, housing, etc.) if you do not currently have a counselor. If you have a counselor at the NCSU Counseling Center, please ask the counselor at your next appointment for assistance with a letter.

Effective August 3, 2020 academic walk-in hours are virtual and during the following times:

  • Monday, 10:00 a.m. – 2:00 p.m.
  • Wednesday, 10:00 a.m. – 2:00 p.m.
  • Friday, 10:00 a.m. – 2:00 p.m.

Students can call 919.515.2423 to initiate academic services.

You’re able to complete retroactive withdrawal paperwork at the Counseling Center at any time (even if it’s not during academic walk-in hours), but your academic request may take longer to process. You may also fax your retroactive withdrawal request using the forms on our website.