Counseling Center and COVID-19 Updates

Updates for Students | July 8, 2020

Counseling Center and Appointments:

The Counseling Center will remain available to students by calling 919.515.2423

  • All services will be available remotely by phone or a secure video conferencing platform such as Zoom.
  • The center will not be open for walk-ins or face-to-face meetings with students.
  • Any option for in-person services is reserved for significant mental health emergencies only and will be determined on a case by case basis by first contacting the Center by calling 919-515-2423.

Initiating services during Fall 2020

  • Access Hours for getting started with services are 9 am – 3 pm Monday, Tuesday, Thursday, Friday and 11 am – 3 pm on Wednesday
  • Students who are interested in initiating Counseling Center services should call 919.515.2423 during Access Hours.
  • The Counseling Center’s front office staff will greet the student and determine how to best direct their call.
    • The front office staff will ask each student for their student ID number, current physical address, email address, phone number and permission to contact the student by email and phone.
    • After obtaining this information, the student will be sent an email with a link for the paperwork they will need to fill out before talking to a triage counselor. The student will be asked to call the Center back when they have finished filling out the paperwork.
    • When the student has finished the paperwork and calls back, they will be informed that the first available triage counselor will review their paperwork and reach out either by phone or by emailing a Zoom link.
    • The triage counselor will assess the student’s needs and determine appropriate services. The Counseling Center utilizes a stepped care approach to connect students with services. To learn more about our stepped care model and the services we offer please click the following link:
    • Students who call seeking to initiate services after Access Hours end at 3 pm will be briefly screened by a triage counselor and asked to reinitiate the triage process during Access Hours the next business day.

Initiating services during Summer 2020

  • students who would like to receive services from the Counseling Center will need to pay a one-time $60 student health fee for the summer.
  • Eligibility for services: enrolled as a student in Spring 2020 or are currently enrolled for any Summer Session
  • The student health fee applies to all students interested in receiving services – those who are enrolled in summer sessions and those who are not. In past summers, this fee would have been covered for students enrolled in summer sessions. Since summer sessions are virtual this summer, students will not be paying the student fees they traditionally would on campus. If the fee is a barrier, funding may be available through Pack Essentials.

Psychiatry (Medication) Appointments:

  • If you have an appointment scheduled, your provider or Counseling staff will reach out to discuss follow up plans and medication needs.
  • If you are in need of a refill, please call 919.515.2423 and your provider will be contacted and a plan will be communicated to you.

Interested in initiating a current semester course drop, a withdrawal from all classes, a retroactive withdrawal of a previous semester, or have any other academic concerns? See “Academic Services” below.


Online Resources

  • A variety of mental health, wellbeing, academic, self-help, and crisis resources.
  • Document will be updated regularly as more resources become known.

Community Resource Guide

  • A compilation of community resources such as housing, food, and emergency funding.
  • Document will be updated regularly as more resources become known.

On-campus resources

  • Pack Essentials:
    • Offers many programs to support students in need of food, housing, financial and educational security.
    • Maintaining a list of resources available to students during the coronavirus
  • NC State Women’s Center: or 919.515.2012
    • Offers workshops and programs on social justice, body image, gender-based violence, and other topics related to gender equity.
  • NC State GLBT Center (Gay, Lesbian, Bisexual, and Transgender): or 919.513.9742
    • Offers diversity programming for students, faculty, and staff via Project SAFE.
  • NC State Student Health Services: or 919.513.2563
    • Offers consultation, treatment, and outreach programming for health-related crises, women’s health concerns, nutrition, and related services.

Off-campus resources

  • Hotlines
    • National Suicide Hotline: 1.800.273.TALK (8255) (24 hours/7 days a week)
    • Hopeline: 919.231.4525 or 1.877.235.4525 (24/7 confidential local hotline)
    • Veterans Crisis Line: 1.800.273.8255- Press 1
  • Psychiatric emergencies:
    • Wake County Mobile Crisis Management: 877.626.1772. MCM will come to you!
    • Wake County Crisis and Assessment, Walk-In Services: 984.974.4830. 107 Sunnybrook Road, Raleigh NC 27610, across Sunnybrook Road from WakeMed Raleigh. Offers in-person evaluation and referral, no appointment needed.
    • Wake County Crisis and Assessment, Toll-Free Number to connect with service providers: 800.510.9132.
    • Holly Hill Respond Line (adults): 919.250.7000. Offers telephone evaluation.
    • Triangle Springs Hospital (adults) 919.372.4218
  • Sexual Assault and Relationship Violence:
    • InterAct: 1012 Oberlin Road, Raleigh, NC 27605, between Cameron Village and Wade Avenue.
      • 919.828.8304 (main office); 919.828.7740 or 866.291.0855 (24 hour domestic violence crisis line); 919.828.3005 or 866.291.0853 (sexual assault line); 919.557.8025 or 866.291.0854 (Solace Center/Sexual assault forensic examination).
      • Offers counseling, community education, shelter services, job-seeking services, and parent training.
    • SOLACE Center at InterAct
      • Offers safe, respectful evidence-gathering for sexual assault survivors. (Survivors are discouraged from showering or changing clothes.)
  • Additional off-campus resources:
    • LGBT Center of Raleigh: 324 South Harrington Street. 919.832.4484.
      • Offers programs, events, and support to lesbian, gay, bisexual, and transgender Triangle residents and their allies.
    • Women’s Center of Wake County: 112 Cox Avenue (one block from campus). 919.829.3711.
      • Offers crisis intervention, case management, financial assistance, and assistance with basic needs (food, clothing, shelter, phone service) for women in the Triangle.

Academic Services

The Counseling Center will continue to facilitate academic requests. Common requests can be initiated as described below. At this time in the semester, all course load changes for Spring 2020 require approval from an authorized designee (typically an assistant or associate dean) in the student’s college.

  • All current semester withdrawal requests (dropping all courses) are initiated by the student in MyPack Portal. Students are not required to consult with the Counseling Center about a current semester withdrawal, however, academic counselors can answer questions about the process and help plan the request. Students can initiate a current semester withdrawal request by logging into MyPack Portal, choosing “Student Self Service,” then “Enrollment,” and proceeding to the option for “Term Withdrawal.”
  • Course drops (requesting to drop one or more — but not all — courses for the current semester) require consultation between a counselor and the authorized designee in your college. Students can call the Counseling Center (919-515-2423) to be connected to a counselor who can assist with your request.
  • Retroactive withdrawal requests (requesting to drop all courses from a previous, completed semester) require consultation between a counselor and the authorized designee in your college. Students can call the Counseling Center (919-515-2423) to be connected to a counselor who can assist with your request. A counselor will return your call, email, or connect by video conferencing.
  • Changing courses from “graded” status to “Incomplete” may be an option in the event that students can document a need for additional time (beyond the end of the semester) to complete course work. The Counseling Center does not have an official role in approving or facilitating Incompletes. Consult with your course instructor(s) to determine whether an incomplete is an appropriate option. Students with financial aid should also consult with the financial aid office about any potential consequences of changing a course or courses to incomplete.
  • All undergraduate students are granted two (2) Grade Exclusions that can be applied to any final grade of C- or below. Students can apply grade exclusions on their own in MyPack Portal. Students should consult with their academic advisor before applying a grade exclusion.

Managing Concerns and Emotions about COVID-19

Constant news reports about COVID-19, is raising a number of concerns and exacerbating intense emotions and worry that already exists. Learn more about taking care of your mental health in the face of uncertainty here.

Here are some additional tips to help you put information and concerns in perspective, manage your worry, and maintain a positive outlook:

  • Seek accurate information and limit exposure to social media and news reports that provide no new information or inaccurate information. Here are some reliable sources of information:
  • Keep things in perspective.Take a deep breath and stay focused on what the situation actually is. It can be helpful to shift your focus to things within your control rather than things outside your control.
  • Acknowledge reactions. Allow yourself time to reflect on what you are feeling and how you may be reacting to any fears and uncertainties.
  • Maintain your normal day-to-day activities and keep connected. Try to resist withdrawing and isolating yourself. Maintaining social networks can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress. If your day to day activities are disrupted by college closings, attempt to create structure in your day by: scheduling a normal bedtime and wake up time; structuring your time with hobbies, homework, reading, etc.; scheduling regular phone/video contact with friends and family.
  • Follow the prevention and protection tips given by medical professionals
  • Use university resources. Learn about on-campus and off-campus resources that are available. If you or someone you know has high distress that does not seem to be lessening, talk about it with others, or contact the Counseling Center or Prevention Services. Your campus community is here to help!
  • Avoid stigmatizing or generalizing. Remember to keep in mind the kindness and empathy with which we strive to treat one another at all times as we address this challenge together. Avoid stigmatizing anyone who is sick as potentially having the Coronavirus. Often when there is uncertainty, our thoughts can become less compassionate and more fear-based.